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Frequently Asked Questions (FAQ)

Our goal is to empower you with the knowledge you need to navigate your insurance claims confidently and ensure you receive the full benefits you're entitled to. Explore our FAQs to learn how our dedicated team of public adjusters can advocate for your best interests every step of the way.

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  • What documentation do I need to support my claim?
    Documentation is critical in supporting an insurance claim. The more thorough and detailed your documentation, the stronger your case will be. Here’s how Legacy Public Adjusters can assist you with gathering and organizing the necessary documentation: Key Documentation Needed to Support Your Claim Photos and Videos: Clear, detailed photos and videos of the damage from multiple angles. Include wide shots of entire rooms or areas and close-ups of specific damage. Inventory of Damaged Items: A detailed list of all damaged or lost items, including descriptions, quantities, purchase dates, and estimated values. Receipts and Invoices: Gather receipts and invoices for any repairs, replacements, or temporary accommodations. This includes materials purchased and labor costs. Estimates from Contractors: Obtain written estimates for repair work from licensed contractors. These should detail the scope of work and associated costs. Communication Records: Keep records of all communications with your insurance company, including emails, letters, and phone call logs. Proof of Ownership: Provide proof of ownership for high-value items, such as purchase receipts, credit card statements, or photographs of the items in your home. Policy Documents: Have a copy of your insurance policy, including all endorsements and declarations. Maintenance Records: Keep records of regular maintenance and repairs done to your property, such as roof inspections, HVAC servicing, and plumbing repairs. How Legacy Public Adjusters Enhance Documentation Professional Assessment: Legacy Public Adjusters conduct a thorough assessment of the damage and use industry-standard tools and methods to document the loss accurately. Organized Presentation: They organize all documentation systematically to present a strong and clear case to the insurance company. Expert Guidance: They provide expert guidance on what additional documentation might be needed and ensure that all necessary information is included. Consistency and Accuracy: Legacy Public Adjusters ensure that all documentation is consistent and accurate, reducing the likelihood of disputes or delays. Digital Records: They maintain digital records of all documentation, making it easy to share and submit to the insurance company. By leveraging the expertise of Legacy Public Adjusters, property owners can ensure that their documentation is comprehensive, organized, and persuasive, significantly increasing the chances of a favorable claim outcome.
  • What is a bad faith insurance claim?
    A bad faith insurance claim occurs when an insurance company fails to handle a claim in a fair and reasonable manner, such as by delaying payment without a valid reason, denying a valid claim, or offering an unreasonably low settlement. Legacy Public Adjusters can help by identifying potential bad faith practices by your insurance company and advising you on your rights. They will work with legal professionals to pursue a bad faith claim if the insurance company has acted unreasonably or unfairly.
  • Can I make temporary repairs to prevent further damage?
    Yes, you should make temporary repairs to prevent further damage to your property. Document the damage before making repairs and keep receipts for any expenses incurred. Your insurance policy typically requires you to mitigate further damage, and these costs may be reimbursable. Legacy Public Adjusters can help by advising you on the necessary steps to take for temporary repairs and ensuring that you document everything properly. They will help you seek reimbursement for these expenses from your insurance company.
  • Will hiring a Public Adjuster delay my claim?
    On the contrary, hiring a Public Adjuster can often expedite the claims process. Their expertise and thorough documentation can help avoid common delays and streamline communications with the insurance company. Legacy Public Adjusters' expertise and thorough documentation help avoid common delays, ensuring a smoother and quicker resolution of your claim.
  • What if my claim has already been denied or underpaid?
    If your insurance claim has been denied or underpaid, Legacy Public Adjusters can assist you in appealing the decision. Our expertise and thorough approach can significantly increase the likelihood of a successful appeal. Here’s how we can help: Comprehensive Claim Review: We start by conducting a detailed review of your insurance policy and the initial claim submission. This helps us understand the basis for the denial or underpayment and identify any potential errors or omissions that may have affected the decision. Gathering Additional Evidence: To strengthen your case, we gather additional evidence to support your claim. This can include new photographs, videos, expert reports, and any other documentation that reinforces the extent and cause of the damage. Our thorough documentation ensures that every aspect of the loss is accurately represented. Expert Analysis: Legacy Public Adjusters employs a team of experienced professionals who specialize in various types of property damage. We leverage this expertise to provide a detailed and accurate assessment of the damage, which can be critical in challenging the insurer’s initial evaluation. Policy Interpretation: Insurance policies are often complex and filled with ambiguous language. Our team has extensive experience in interpreting policy terms and conditions. We identify coverages that may have been overlooked or misinterpreted by the insurer, ensuring that all applicable coverages are included in your appeal. Strategic Negotiation: Our skilled negotiators work directly with the insurance company on your behalf. We present the new evidence and make a compelling case for why the initial decision should be reconsidered. Our goal is to secure a fair and equitable settlement that reflects the true value of your claim. Appeal Documentation: We prepare a comprehensive appeal package that includes all necessary documentation, expert reports, and a clear argument for why the claim should be approved or adjusted. This organized and professional presentation can be instrumental in influencing the insurer’s decision. Representation in Meetings and Hearings: If your appeal requires meetings or hearings with the insurance company, Legacy Public Adjusters will represent you. Our presence ensures that your case is presented effectively and that your rights are protected throughout the process. Ongoing Support and Communication: We keep you informed throughout the entire appeal process, providing regular updates and answering any questions you may have. Our transparent communication ensures that you are always aware of the status of your appeal and the steps being taken on your behalf. Maximizing Your Settlement: Our ultimate goal is to secure the maximum settlement you are entitled to under your policy. We use our expertise, resources, and dedication to ensure that your appeal is successful and that you receive the compensation needed to restore your property. No Upfront Costs: Legacy Public Adjusters works on a contingency fee basis, meaning we only get paid if you receive a settlement. This ensures that we are fully invested in achieving the best possible outcome for your appeal without adding any financial burden to you upfront. By choosing Legacy Public Adjusters to handle your denied or underpaid claim, you benefit from our comprehensive approach, expert knowledge, and unwavering commitment to your best interests. We are dedicated to turning your challenging situation into a successful resolution.
  • Can I dispute the insurance company's decision?
    Yes, you can dispute the insurance company’s decision if you believe it is incorrect or unfair. Start by contacting your insurance company to discuss the issue and provide any additional evidence that supports your claim. If the dispute is not resolved, you may need to file a formal complaint with your state’s insurance department or seek legal counsel. Legacy Public Adjusters can help by assisting you in disputing the insurance company's decision by providing additional evidence and expert testimony if needed. They will handle the negotiation process and, if necessary, help you file a formal complaint or seek legal action.
  • Why has my claim been denied or underpaid?
    Insurance claims can be denied or underpaid for a variety of reasons, many of which can be complex and difficult for policyholders to navigate without professional assistance. Here are some common reasons why this occurs: Insufficient Documentation: Claims may be denied or underpaid if there is inadequate documentation of the damages. Insurance companies require detailed evidence, including photographs, videos, and written reports, to substantiate the claim. At Legacy Public Adjusters, we ensure every detail is meticulously documented to support your claim fully. Policy Exclusions: Insurance policies contain specific exclusions and limitations that can lead to claim denials. These exclusions may include certain types of damage or specific circumstances under which coverage is not provided. Our team at Legacy Public Adjusters thoroughly reviews your policy to identify all possible coverages and avoid potential pitfalls. Missed Deadlines: Insurance policies often have strict deadlines for filing claims and submitting necessary documentation. Missing these deadlines can result in a denied or reduced claim. Legacy Public Adjusters helps you stay on track by managing all timelines and ensuring timely submission of all required materials. Pre-existing Damage: Insurers may argue that the damage claimed existed prior to the incident, leading to denial or underpayment. We counteract this by providing clear evidence that links the damages directly to the covered event. Lowball Estimates: Insurance adjusters working for the insurer may provide low estimates for repairs or replacements to minimize the payout. Legacy Public Adjusters uses our expertise and industry knowledge to challenge lowball estimates and negotiate a fair and accurate settlement. Misinterpretation of Policy Language: Complex and ambiguous policy language can be misinterpreted, leading to denied or underpaid claims. Our experienced team at Legacy Public Adjusters understands the intricacies of policy language and ensures your claim is presented accurately and effectively. Lack of Advocacy: Without professional representation, policyholders may struggle to advocate effectively for themselves. Insurance companies have skilled adjusters and legal teams, making it challenging for individuals to negotiate on equal footing. Legacy Public Adjusters serves as your advocate, leveling the playing field and fighting for your best interests. Incomplete or Incorrect Claim Forms: Errors or omissions on claim forms can result in delays, denials, or reduced payouts. Our team at Legacy Public Adjusters carefully prepares and reviews all claim forms to ensure accuracy and completeness. Disputes Over Coverage Amounts: Disagreements between the policyholder and the insurance company about the value of the claim can lead to underpayment. We work diligently to provide comprehensive and compelling evidence to support the true value of your claim. Failure to Mitigate Further Damage: Insurance policies typically require policyholders to take reasonable steps to prevent further damage after an incident. Failing to do so can result in denial or reduction of the claim. Legacy Public Adjusters advises you on the necessary steps to mitigate further damage and ensure compliance with policy requirements. By understanding these common issues, you can better navigate the insurance claim process. Legacy Public Adjusters is here to help you avoid these pitfalls and ensure that your claim is handled professionally and thoroughly, maximizing your settlement.
  • How long does the insurance company have to respond to my claim?
    The response time can vary based on the policy and state regulations. Generally, insurance companies are required to acknowledge receipt of a claim within a specified number of days (often 15-30 days) and must make a decision on the claim within a certain period (usually 60-90 days). Check your policy and state regulations for specific timeframes. Legacy Public Adjusters can help by informing you about the specific timeframes applicable in your state and your policy. They will ensure that your claim is processed within the required timeframes and follow up with the insurance company to avoid unnecessary delays.
  • What is an appraisal clause in my insurance policy?
    An appraisal clause is a provision in many insurance policies that allows for a dispute resolution process if you and the insurance company cannot agree on the amount of loss. Each party selects an appraiser, and the two appraisers then select an umpire. The decision agreed upon by any two of the three will be binding. Legacy Public Adjusters can help by explaining the appraisal process and representing you during the appraisal. They will select a qualified appraiser on your behalf and work to ensure a fair and accurate assessment of the damages.
  • What happens if the insurance company refuses to settle my claim?
    If the insurance company refuses to settle your claim fairly, we will continue to advocate on your behalf. This may involve further negotiations, invoking the appraisal clause, or recommending legal action if necessary.
  • What are Legacy's office hours?
    Our office hours are Monday through Friday, from 9:00 AM to 6:00 PM. We also offer after-hours appointments by request to accommodate our clients’ schedules.
  • Will Legacy Public Adjusters handle all communications with my insurance company?
    Yes, once you hire Legacy Public Adjusters, we will handle all communications with your insurance company. This includes submitting documentation, negotiating settlements, and addressing any questions or concerns that arise during the process.
  • How do I get updates on the status of my claim?
    We provide regular updates on the status of your claim through phone calls, emails, or meetings. You can also contact us at any time if you have questions or need additional information by calling 713-832-5246 or emailing us at info@legacypublicadjuster.com.
  • What should I expect during the initial consultation?
    During the initial consultation, we will review the details of your claim, assess the damage, and discuss your insurance policy. We will also explain our services and how we can assist you throughout the claims process.
  • Where is Legacy Public Adjusters located?
    Our main office is located at 706 Magnolia, Beaumont, TX 77701, but we serve clients in a wide range of locations. Please contact us to discuss your specific situation, and we will let you know how we can assist you, regardless of your location.
  • How does Legacy Public Adjusters charge for their services?
    We typically work on a contingency fee basis, meaning we only get paid if you receive a settlement from your insurance company. Our fee is a percentage of the settlement amount, which we will discuss and agree upon before starting work on your claim.
  • How do I schedule a consultation with Legacy Public Adjusters?
    You can schedule a consultation by visiting our website and filling out the contact form, calling our office directly, or sending us an email. Our team will get back to you promptly to arrange a convenient time for your consultation. Call: 713-832-5246 Email: info@legacyadjuster.com
  • How long will it take to resolve my insurance claim with Legacy's help?
    The time it takes to resolve an insurance claim can vary depending on the complexity of the case and the responsiveness of the insurance company. However, with our expertise and proactive approach, we aim to expedite the process and achieve a fair settlement as quickly as possible.
  • What can I have ready for the initial consultation?
    Any relevant documentation, including your insurance policy, photos or videos of the damage, receipts, estimates, and any correspondence with your insurance company. This will help us better understand your case and provide accurate advice.
  • Do I need to be present during the inspection of my property?
    While it is not necessary for you to be present, we encourage property owners to be available during the inspection if possible. This allows us to address any questions you may have and ensures a thorough understanding of the damage and your concerns.
  • How does a Public Adjuster differ from an insurance company adjuster?
    While insurance company adjusters work for the insurance company to minimize payouts, Public Adjusters work exclusively for you, the policyholder. Their goal is to advocate for your best interests and secure the highest possible settlement. Legacy Public Adjusters stands by your side, leveraging our expertise to maximize the settlement of your claim.
  • What types of claims do Public Adjusters handle?
    Public Adjusters handle a wide range of claims, including those related to storm damage, fire damage, water damage, mold, theft, and vandalism. They are experienced in dealing with both residential and commercial property claims. Legacy Public Adjusters has extensive experience in managing both residential and commercial claims, ensuring comprehensive support for your specific situation.
  • How do Public Adjusters get paid?
    Public Adjusters typically work on a contingency fee basis, meaning they get paid a percentage of the insurance settlement. This ensures that they are motivated to obtain the best possible outcome for your claim. At Legacy Public Adjusters, our contingency fee structure aligns our success with yours. We only earn our fee when you receive your settlement, making it in our best interest to maximize your compensation. This approach means there are no upfront costs for you to worry about, and you can be confident that we are fully committed to advocating for your best interests. Our contingency fees are transparent and competitive, and we will discuss them with you in detail before beginning our work. We believe in complete transparency, so you will know exactly what to expect and can make an informed decision. By choosing Legacy Public Adjusters, you are partnering with a team that is invested in achieving the highest possible settlement for your claim, providing you with expert representation without financial risk.
  • How do I choose the right Public Adjuster?
    Choosing the right Public Adjuster is crucial to ensure a smooth and successful insurance claim process. Here are some key factors to consider when selecting a Public Adjuster: Licensing and Certification: Ensure the Public Adjuster is licensed and certified in your state. This guarantees they have met the necessary qualifications and adhere to professional standards. Legacy Public Adjusters is fully licensed and certified, providing you with expert services you can trust. Experience and Expertise: Look for a Public Adjuster with extensive experience in handling claims similar to yours. Their expertise will be invaluable in navigating complex insurance policies and negotiating with insurers. Legacy Public Adjusters brings years of experience in managing a wide range of claims, from storm damage to fire and water damage, ensuring you receive comprehensive support. Reputation and Reviews: Research the adjuster’s reputation by reading reviews and testimonials from past clients. Positive feedback and a solid track record of successful claims are strong indicators of reliability and competence. Legacy Public Adjusters prides itself on a reputation for excellence and client satisfaction. Transparency and Communication: Choose a Public Adjuster who communicates clearly and transparently about their process, fees, and what you can expect. Effective communication is essential for a smooth claim experience. At Legacy Public Adjusters, we prioritize open communication and keep you informed every step of the way. Personalized Service: Every insurance claim is unique, and a good Public Adjuster should provide personalized attention to your specific situation. Legacy Public Adjusters tailors our services to meet your individual needs, ensuring a tailored approach that maximizes your claim potential. By considering these factors, you can choose a Public Adjuster who will effectively advocate for your best interests and help you secure the maximum settlement for your claim. Legacy Public Adjusters combines expertise, integrity, and personalized service to provide unparalleled support throughout your insurance claim process.
  • What is a Public Adjuster?
    A Public Adjuster is a licensed professional who represents policyholders in the insurance claim process. They work on your behalf to ensure that you receive the maximum settlement for your property damage. At Legacy Public Adjusters, we work exclusively for you to ensure that you receive the maximum settlement for your property damage, providing expert guidance every step of the way.
  • What should I expect during the claims process with a Public Adjuster?
    When you engage Legacy Public Adjusters to handle your insurance claim, you can expect a comprehensive, professional, and client-focused process designed to secure the maximum settlement for your damages. Here’s what you can anticipate during each stage of the claims process: Initial Consultation: Our process begins with a free, no-obligation consultation where we assess your situation, explain how we can help, and answer any questions you may have. This consultation helps us understand the extent of your damages and the specifics of your insurance policy. Thorough Property Inspection: We conduct a detailed inspection of your property to document all visible and hidden damages. Our experts use advanced tools and techniques to ensure that no damage is overlooked. This comprehensive inspection forms the foundation of your claim. Documentation and Evidence Gathering: Legacy Public Adjusters meticulously documents the damages through photographs, videos, and detailed reports. We gather all necessary evidence to support your claim, including repair estimates, receipts, and any other relevant documentation. Policy Review and Analysis: We thoroughly review your insurance policy to understand its terms, conditions, and coverages. This allows us to identify all potential avenues for compensation and ensure that your claim fully leverages the benefits you are entitled to. Claim Preparation and Submission: Our team prepares a detailed claim package that includes all documentation, evidence, and a clear presentation of the damages and their impact. We submit this package to your insurance company on your behalf, ensuring that all information is accurate and complete. Communication with the Insurer: Legacy Public Adjusters handles all communications with your insurance company. We manage correspondence, answer questions, and provide additional information as needed. This relieves you of the stress of dealing with the insurer directly and ensures professional and timely interactions. Negotiation and Advocacy: Our experienced negotiators work tirelessly to advocate for your best interests. We engage with the insurance company’s adjusters and representatives to negotiate a fair settlement. Our goal is to maximize your payout by ensuring that all damages are properly valued and compensated. Regular Updates and Transparent Communication: Throughout the process, we keep you informed with regular updates on the status of your claim. Our transparent communication ensures that you are always aware of the progress being made and any developments that arise. Settlement and Resolution: Once a settlement is reached, we review the offer with you to ensure it meets your needs and expectations. We explain the details of the settlement and address any questions or concerns you may have. Upon your approval, we finalize the settlement with the insurance company. Post-Settlement Support: Even after the settlement is secured, Legacy Public Adjusters remains available to assist with any further questions or issues that may arise. We provide ongoing support to ensure that you are fully satisfied and that your property is properly restored. No Upfront Costs: Our services are provided on a contingency fee basis, meaning you pay nothing upfront. We only get paid when you receive your settlement, ensuring that our interests are fully aligned with yours. By choosing Legacy Public Adjusters, you can expect a thorough, professional, and supportive claims process designed to achieve the best possible outcome for your insurance claim. Our dedicated team is here to guide you every step of the way, ensuring a stress-free experience and a fair settlement.
  • When should I hire a Public Adjuster?
    You should consider hiring a Public Adjuster as soon as you experience property damage. Engaging a Public Adjuster early in the process ensures that your claim is thoroughly and accurately documented from the start, increasing your chances of a fair settlement. Claims are often delayed, denied, or underpaid due to various reasons, including incomplete documentation, misinterpretation of policy terms, or inadequate damage assessments. By hiring Legacy Public Adjusters right from the start, you ensure that your claim is meticulously documented, accurately presented, and effectively negotiated. Our experienced team understands the complexities of insurance policies and the common pitfalls that can lead to unfavorable outcomes.

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